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Sparrow Connected Support
  • Back to Sparrow Connected
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  • Go to Customer Portal
General FAQs
  • Getting Started
    • Signing In
    • Getting started as an employee
  • Content Creation
    • Posts
    • Documents
    • Content Creation FAQs
  • App Management
    • Manage Users, Roles and User Profiles
    • Manage Topics
    • Manage Audiences
    • Manage Category Tags
    • Manage Newsletters
    • Managing Notifications & Reminders
    • Manage Reactions and Comments
  • Web Portal
    • Using the Web Portal
  • Mobile App
    • Using the Mobile App
    • Managing the Mobile App as an Administrator
  • Microsoft Teams
    • Using the MySparrow App
    • Using the Teams Tabs
    • Managing MS Teams features as an Administrator
    • Crisis Management
  • Microsoft SharePoint
    • Sparrow Apps in MS SharePoint
    • MS SharePoint on Mobile
    • MS SharePoint on Desktop
  • General FAQs
    • Customer Onboarding
    • Implementation and Setup
    • Privacy and Security
    • Support Operations
  • Product Updates
    • 2022
    • 2021
      Back to home
      1. Sparrow Connected Support
      2. General FAQs
      • Getting Started
        • Signing In
        • Getting started as an employee
      • Content Creation
        • Posts
        • Documents
        • Content Creation FAQs
      • App Management
        • Manage Users, Roles and User Profiles
        • Manage Topics
        • Manage Audiences
        • Manage Category Tags
        • Manage Newsletters
        • Managing Notifications & Reminders
        • Manage Reactions and Comments
      • Web Portal
        • Using the Web Portal
      • Mobile App
        • Using the Mobile App
        • Managing the Mobile App as an Administrator
      • Microsoft Teams
        • Using the MySparrow App
        • Using the Teams Tabs
        • Managing MS Teams features as an Administrator
        • Crisis Management
      • Microsoft SharePoint
        • Sparrow Apps in MS SharePoint
        • MS SharePoint on Mobile
        • MS SharePoint on Desktop
      • General FAQs
        • Customer Onboarding
        • Implementation and Setup
        • Privacy and Security
        • Support Operations
      • Product Updates
        • 2022
        • 2021

      General FAQs

      Find answers to the questions we get asked the most about our product, new features, implementation, privacy policies, support operations, and more.

      Customer Onboarding

      • How long does it take for a business account to be synchronized?
      • What are topics and audiences?
      • We only need one or two of your channels. Is that okay?
      • We are a new Sparrow Customer! Where do we start?

      Implementation and Setup

      • Which channel should I start with?
      • What do we need to prepare from our side?
      • How do we start the setup?

      Privacy and Security

      • Why am I receiving emails, notifications and/or SMS messages that are branded as Sparrow?
      • How does Sparrow protect my information?
      • How does Sparrow use my information?
      • Does Sparrow store my personal information?

      Support Operations

      • I want to raise a concern about Sparrow. Where do I go?
      • What kind of support will we get?
      • Who can I contact for help?
      company logo
      • Back to Sparrow Connected
      • Contact support
      • Go to Customer Portal
      • Sign in