How does comment moderation work in Sparrow? How do I manage reported comments?

Sparrow has implemented a crowd sourcing model for comment moderation. Employees can flag comments as inappropriate. This design decision was made based on the following factors:

  1. Tedious Process: having employee communications responsible for approving every comment is a tedious and time-consuming process.
  2. Low Probabilities: Over 99.99% of the comments made in Sparrow are fine.
  3. Visibility: Sparrow comments carry with them a payload that includes the user who made the comment and the date and time the comment was made.

Learn how end-users report report or flag comments.

An email notification is sent to administrators when comments are reported.

Under Activity Tools, the Sparrow’s admin portal has a section allowing administrators to address inappropriate comments by either ignoring them or deleting them.